Customer Communications Solutions

SR offers one-stop outsourcing for various customer communications:

In today’s competitive environment where personal treatment is essential to building long-term customer relationships, Standard Register is a valuable resource. Leveraging our data processing, digital printing and Web-based capabilities, we provide practical solutions that will help you more effectively serve and communicate with customers while complying with regulations and reducing total operating costs.

Standard Register provides clients with one-stop for outsourcing their transactional and other document intensive communication needs, including:

Transaction Documents: billing statements, invoices, EOBs, check disbursement and more.
Customer Notices: account notifications, regulatory mailings and more.
Membership and Enrollment: benefits booklets, ID cards, pre/post-enrollment materials and more.
Variable Customer Communications: proposals, letters, multi-channel marketing and more.

Case in Point...

With an ever-changing customer base, Atlanta-based telecommunications service provider EarthLink was in need of a secure and cost-effective approach to the daily distribution of invoices, past-due notices and termination letters. The collaborative effort between EarthLink and Standard Register led to an invoicing process tailored to the client's needs, complete with value-added capabilities such as invoice design, selective inserting and electronic invoice presentment. Producing approximately 26,000 EarthLink customer invoices daily is no small job, but one that Standard Register now handles with ease. By streamlining the daily generation and delivery of invoices, we’ve helped Earthlink reduce printing costs by nearly 35%. Furthermore, with the selective inserting capabilities EarthLink can now drive customer awareness of current offers that fit their needs. Case Study

Combining our expertise in data processing and printing with our broad experience in both traditional and electronic methods of delivery, we partner with customers to develop an integrated solution for managing and delivering communications to your customers, investors, employees, community groups – any of your stakeholders. We offer flexibility of document output options (print and mail, e-mail, fax, or online presentment) as well as payment options (EBPP / EIPP), ultimately driving:

Increased effectiveness and delivery of communications
Improved security, accuracy and days outstanding
Reduced postage costs