Defining the Standard for Our Customers

For over 90 years, Standard Register’s solutions have helped companies reduce costs and improve efficiency by helping them leverage the information they use in their internal processes and in their customer communications. We provide the best thinking and latest technologies in document management and automation.
But that’s not all. We build a customer service strategy to meet each client’s individual needs. We customize a service program that will allow you to contact us when you want and how you want, whether that is a phone call to a dedicated toll-free number or a single click through a Web site.

Standard Register’s Client Services team is dedicated to supporting your operations. Our multi-center approach allows for full disaster recovery capabilities. Our associates are well trained and their skill sets are matched to your requirements. They use Standard Register’s “Customer One” customer relationship management (CRM) application to track real-time activities including order status and other customer service requests. In addition, this tool allows scheduling and flagging important activities such as callbacks and reminders.

We are committed to enhancing customer satisfaction through continuous improvement. We believe that by clearly understanding what is critical to our customers, and developing products and services that align with those vital requirements, we will assure our long-term success. We measure our performance against our customers’ expectations, and any identified performance gaps drive Six Sigma improvement projects.